FAQ


Which plan does one recommend?


The most popular plan is our Professional plan. However, we also offer a free plan
so you’ll try Kristal Education Academy and see if it’s an honest fit you.


What happens if i would like to cancel my plan?


We’ll be sad to ascertain you go, but you’ll cancel your Kristal Education Academy
plan at any time. we do not lock you into any lengthy contract. Moreover, since
you own all school data also because the name if employing a custom one, you’ll
download your course, student, and revenue information so you’ll build your own
website or use another service.


Do you charge a setup fee?


With Kristal Education Academy, there are absolutely no setup fees. you’ll launch
your school for free!


When do i get paid?


When using any custom payment plan which is available on Professional and
above or Kristal Education Academy Payments, payments are going to be
distributed daily or supported your selected payment plan, within an initial two
days. When using the Monthly Payment plan, you will be paid at the start of every
month for purchases made a minimum of 30 days ago. Example if one student pays
you on February 2nd, and another payment, you’ll receive both students’
payments at the start in March this process allows us enough time to honour our
30-day refund policy.


Can Kristal Education Academy be used for enterprise applications like internal
training?
BIG YES! a number of our biggest clients use Kristal Education Academy for
internal training. Our Business and Companies plans allow you to import your
employees for personal training.


Is there a limit to what proportion content I can upload?
Every Kristal Education Academy plan includes unlimited video and course
content bandwidth. Upload as many courses, videos, PDFs, etc. as you like.


Do I need a payment plan?
Kristal Education Academy handles the payment processing for you, so you don’t
need a different payment plan. We accept credit card, debit card, and PayPal.
What happens if I cannot set up direct payment via Kristal Education Academy
Payments, Stripe Connect or PayPal?
If you cannot set up Kristal Education Academy Payment or custom payment plan
available on Professional plan or above, Kristal Education Academy can collect
funds for you and pay you on our regular payment schedule.
When using the Monthly Payment plan, there’s a processing fee of two .9%.
Free: $1 + 10%
Basic: 5%


Can I offer free courses with Kristal Education Academy?
Absolutely! And when you create a free course, we do not charge any fees on
enrolments.

Do I need a web host?
No. Kristal Education Academy hosts all your course content (even though, to your
audience, it looks like you’re hosting it!)


Who can I contact with additional questions?
After creating an account, you can easily submit a support ticket from the admin
area. Alternatively, you are always welcome to contact us through our help form if
you have any questions prior to creating your first course

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